The offer and sale of products on our website are governed by the following General Terms and Conditions of Online Sale.

The site www.royalplate.eu is managed by Russo Barbaro (Rino) Via Dei Vespri, 149 – 95045 Misterbianco (CT)

– Italy –  P.I. 03711210876

  1. CONCLUSION OF THE CONTRACT

1.1 The order sent through the online form by the customer represents an offer addressed to Russo Barbaro (Rino), aimed at concluding a contract of sale, under the conditions indicated therein as well as in accordance with these General Conditions of Sale which, with the electronic transmission of the order form, the customer undertakes to observe in his relationships with Russo Barbaro (Rino). Therefore, by submitting the order form electronically, the customer confirms that he / she is aware of and accepts the General Terms and Conditions of Sale as well as the additional information that can always be consulted on the website www.royalplate.eu, and referred to via links. It is compulsory for the Customer to provide the company’s VAT number or tax code when filling in the personal data. Incomplete and / or erroneous orders shall not be considered for the purpose indicated in this article.

1.2 After transmitting the order electronically, the customer will receive a confirmation e – mail containing the details of the order (Order Confirmation). Execution of orders is conditional on full payment of the price by the customer no later than 10 working days after receipt of the order and on availability of the products in stock. Consequently, the non – payment of the price or the lack of availability of the products in stock will lead to the automatic termination of the contract, which will be communicated to the customer by e – mail, followed by the reimbursement of any amounts already paid by way of price.

  1. PRODUCT CHARACTERISTICS AND PRICES

2.1 The characteristics of the products are already presented on the website and described within each product sheet. However, the images and colours of the products offered for sale online may not correspond to the real ones as a consequence of possible improvements and implementations made in the meantime (of which Spencer shall in any case give notice on his website) or as a result of the particular Internet browser and monitor used.

2.2 Product prices may be subject to updates. Prices are exclusive of 22 % VAT. The prices shown on the website www.royalplate.eu at the time of ordering are decisive.

2.3 The minimum order for purchases on the www.royalplate.eu website is EUR 400.00 excluding VAT.

  1. SHIPPING / DELIVERY COSTS

3.1 Shipping costs throughout the country are thus paid by the customer and distributed as follows: euro 9.99 incl. VAT for all orders between euro 50.00 and euro 399.99 excl. VAT; free shipping for all orders over euro 400 excl. VAT.

3.2 If there is visible damage to the packaging, the customer is obliged to check the delivered product in the presence of the carrier at the time of delivery and to accept the collection “with reservation”.

  1. DELIVERY TIMES

4.1 Delivery times may vary depending on the availability of material in stock, the need to order the required material, transport and customs times. Delivery times vary on average from 15 to 20 working days, unless otherwise stated in the product sheet and / or order confirmation.

4.2 Russo Barbaro (Rino) will provide a single shipment of all the goods ordered, as soon as they are available. If the Customer wishes a partial execution of the order, please contact Russo Barbaro (Rino) at the contacts on the site, to make a specific request.

  1. PAYMENT METHODS

5.1 The payment of the price of the products and related shipping costs can be made by credit card or through the PayPal service; for the transfer, please agree by e – mail.

5.2 The payment information will never be used by Russo Barbaro (Rino) except to complete the procedures relating to the purchase and to issue the relative refunds if there are any returns of the products, following the exercise of the right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on www.royalplate.eu.

  1. RIGHT TO CANCEL / CHANGING THE ORDER

6.1 If you wish to cancel or change your order, you may do so within 24 hours of your purchase and in any case before receiving confirmation of dispatch. To cancel or modify your order, you must write to ecommerce@royalplate.eu and specify the reference number and any other useful information (company name, order date, etc.) to uniquely identify the order in question. You will receive a confirmation of the cancellation / modification of your order and all information regarding the reimbursement of any amounts already paid.

  1. RIGHT OF WITHDRAWAL

7.1 In accordance with the provisions of the Consumer Code, the customer have the authority to exercise the right of withdrawal from the sales contract in the following ways: a) The request must be sent to Russo Barbaro (Rino) within 14 (fourteen) working days of receipt of the products; b) Russo Barbaro (Rino) will refund the Customer within 30 days of receiving the returned material, which must be returned, at the Customer’s expense, to the following address: Russo Barbaro (Rino)

Via Dei Vespri, 149 – 95045 Misterbianco (CT)- Italy. Customer service email: ecommerce@royalplate.eu our customer service: Monday to Friday, 8.30 am to 12.30 pm and 2 pm to 6 pm.

  1. EXCHANGE OF FAULTY GOODS

8.1 Replacement of the product is only possible if there are proven manufacturing defects within the terms of the relevant guarantee, which is to be considered an integral part of these General Terms and Conditions.

  1. DATA PROTECTION

9.1 The owner of the processing of data collected through this site is Russo Barbaro (Rino) Via Dei Vespri, 149 – 95045 Misterbianco (CT) – Italy. He decides autonomously on the purposes and methods of the processing, as well as on the security procedures to be applied in order to guarantee the confidentiality, integrity and availability of the data. Some data must be provided by Russo Barbaro (Rino)

Via Dei Vespri, 149 – 95045 Misterbianco (CT) for the completion of the contract. Any refusal to communicate to Russo Barbaro (Rino)

certain data marked as compulsory makes it impossible to pursue the main purpose of the specific collection: such a refusal may, for example, make it impossible for Russo Barbaro (Rino)

to execute the contract for the purchase of products on www.royalplate.eu

9.2 Russo Barbaro (Rino)

stores customers’ personal data for internal use only and in full compliance with the Italian law D. Lgs. 196 / 2003 Personal Data Protection Code. Personal data will be treated with the utmost confidentiality and will not be sold or in any way disclosed to third parties for commercial or private purposes. This is also applied to e – mail addresses, which will be used exclusively for sending the newsletter (customer information, special offers). However, you can always request and obtain the deletion of your personal data from our database by simply sending a request via email ecommerce@royalplate.eu.

  1. APPLICABLE LAW AND SETTLEMENT OF DISPUTES

10.1 The General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree No. 206 of 6 September 2005 on the Consumer Code, with specific reference to the regulations on distance contracts and by Legislative Decree No. 70 of 9 April 2003 on certain aspects of electronic commerce.

10.2 For any dispute arising from these general conditions of sale, it is agreed, in accordance with the law in force, the competence of the Court of Catania.